Course Name : Intensive Customer Care
Introduction
The whole theme of the programme will revolve around people, processes, and tasks aiming at bringing continuous improvements at all levels of interactions with customers.
But equally important is the aspect of relationship improvement with the team, colleagues, operators, supervising officers as well as the public for the purpose of optimizing performance and output, thereby nursing the image of CHC as an enterprise known for professionalism, equity and fairness.
Course Objectives:
- To enable participants to understand that the customer is the most important asset of the company
Topics Covered:
- Basics of Customer Care- Internal & External Customer
- Importance of developing right attitude for Customer Handling
- Identify weaknesses and strengths in the cabin of Customer building
- Effective communications and listening skills
- Handling of complaints, queries and difficult Customers
- What makes service excellence
Who will benefit from this course:
- All operative supervisory management
- Selling and marketing team interacting with internal and external Customers
Duration: 18 Hrs |
